At GLEAM HARMONY, we value our customers' satisfaction and want to ensure that your shopping experience with us is entirely satisfactory. Therefore, we are committed to offering a fair and transparent money-back guarantee policy for the products you purchase on our website. Below are the details of our return policy:

Return Within the Deadline:

We accept returns of products within 3 days from the original delivery date. Please make sure to contact us within this period to initiate the return process.

Return Conditions:

Products must be in their original condition, unused, and with intact packaging. Cosmetic products that have been opened or used will not be eligible for return unless they have manufacturing defects. Returns are only accepted if the product is defective, damaged upon arrival, or if you receive the wrong item. For hygiene and safety reasons, we cannot accept returns of products that have been used or opened.

Return Process:

To initiate the return process, please contact our customer service providing the order number, details about the product you wish to return, a brief description of the problem, and photographic evidence of the defect or damage. Upon approval, our team will contact you and provide guidance on how to proceed with the return.

Refund:

After receiving and evaluating the returned product, we will initiate the refund process. The refund will be issued to the same payment method used in the original purchase. The time required for the refund to be processed may vary depending on the payment method and banking policies.

Important Notes:

We reserve the right to refuse returns or refunds for products that do not meet the above conditions. The shipping costs for returning the item are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

Thank you for choosing our products. We appreciate your understanding and adherence to our Money Back Guarantee Policy. If you have any questions about our money-back guarantee policy, please do not hesitate to contact us. Our customer service team is available to assist and provide additional clarification. We hope that our money-back guarantee policy provides peace of mind and confidence when purchasing our products. Our goal is always to provide high-quality products and exceptional customer service.

Contact for Product Returns

return@gleamharmony.com

Thank you for choosing GLEAM HARMONY as your destination for cosmetics and makeup shopping.