Is the site trustworthy?

Yes! We work with the world's leading e-commerce security platform. Moreover, our site is equipped with SSL security, mandatory for all online stores. It encrypts all transactions made on the site, ensuring confidentiality for all information.

How can I place an order on your website?

You can easily place an order by browsing our website, selecting the products you want, and adding them to your cart. Once you're ready, proceed to checkout and follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or directly through the shipping carrier's website.

When will I receive the tracking number after my purchase?

Our suppliers (manufacturers of the products) require 5 to 10 business days to send and provide the tracking number. If you haven't received it even after this period, please contact us via email at support@gleamharmony.com.

I place an order but not received a confirmation email.

If you haven't received a confirmation email after placing an order, there are a few steps you can take:

Check Spam/Junk Folder: Sometimes, confirmation emails may end up in your spam or junk folder. Make sure to check these folders in your email inbox.
Wait a Bit:
Confirmation emails may not be instant. Sometimes it takes a few minutes or even longer for the email to come through. Give it some time and check again.
Contact Customer Support: If you still haven't received the confirmation email after checking your spam folder and waiting for a reasonable amount of time, it's best to contact the customer support of the company from which you made the purchase. They can confirm whether your order went through successfully and re-send the confirmation email if necessary. Provide them with any relevant details like your order number or email address used for the purchase.
Double-Check Email Address: Ensure that you entered your email address correctly when placing the order. If there was a typo, the confirmation email might have been sent to the wrong address.
Email Service Provider Issues: Sometimes, there could be issues with the email service provider. If you're using a corporate or institutional email, there might be filters or restrictions in place that prevent certain emails from being delivered. In such cases, you might want to use a personal email address for future orders.

By following these steps, you should be able to track down the confirmation email for your order.

How long will it take to receive my order?

We believe in providing quality products at competitive prices in the Brazilian market. To achieve this, we source extremely competitive-priced products from suppliers abroad (North America, Europe, and Asia). When you place an order with us, it is sent to our suppliers, who initiate the manufacturing and packaging process. This process can take around 5 to 10 days, after which our suppliers ship your order directly to your residence.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 3 days from the original delivery date. Please see our Returns Policy page for more information.

Are your products cruelty-free and/or vegan?

We strive to offer a selection of cruelty-free and vegan products. Look for specific product labels or check our dedicated cruelty-free and vegan sections to find products that align with your preferences.

Do you offer samples or trial sizes of your products?

At this time, we do not offer samples or trial sizes of our products. However, we regularly update our promotions and special offers, so be sure to check our website or sign up for our newsletter to stay informed about any upcoming promotions or sample giveaways.

Can I modify or cancel my order after it's been placed?

We aim to process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes or cancellations after an order has been processed, we will do our best to accommodate your request.

How can I contact customer support for further assistance?

If you have any other questions or need assistance with your order, our customer support team is here to help. You can reach us via email at support@gleamharmony.com, or by using the contact form on our website. We strive to respond to all inquiries within 1 business day.